FREE SHIPPING on $50 or more orders!

505 Five Cities Drive, Pismo Beach, California 93449, United States

Something here for everyone!

What is your return policy?

We accept returns on item(s) in new condition with original tags attached, unworn, 

unwashed and free of any alterations for a store credit

(minus shipping costs). 

All item(s) being returned must also be accompanied by original packaging 

i.e. dust bags for handbags, & shoe boxes.

You have 2 WEEKS for STORE CREDIT ONLY from the day you receive your order 

to postmark your item(s) for return.

Any item(s) marked final sale are not eligible for  store credit or exchange. 

-No exceptions

What if my return is past the 2 weeks?

Any returns postmarked more than 2 weeks from the delivery date are ineligible for return & will be automatically shipped back to the customer upon receipt at our warehouse.

What if I need to change or cancel my order?

Once an order has been placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with any changes you need. To request to cancel your order, please contact us at as soon as possible & be sure to include your order number in this request. We’ll do the best we can to help you cancel before it ships, however we do process orders fast, and once your order ships we cannot cancel it at that time.

Can I return an item marked Final Sale?

All items marked Final Sale cannot be returned for a store credit, or exchanged for a different size, color or style. If you send back an item marked Final Sale we will not process this return and once it is received to our warehouse it will be automatically shipped back to you.

I received the wrong item, what do I do?

In the small chance that the wrong items are sent, if still in stock, the original items ordered will be resent free of charge upon return of the incorrect item. A return label will be provided to the customer. If the original items are not in stock, a store credit will be issued.  

Shipping charges are final and cannot be refunded.

When will my card be charged?

Your card will be authorzied for the entire amount of order at the time of purchase.

We will send you an email conformation of your order once you have completed your order.

What if an item is sold out or on backorder?

While we make every effort to fulfill your order, occasionally certain items may be unavailable. 

We  will notify you via your email confirmation if we are out of stock on an item that you have ordered. Any changes will be removed from your order total & will be reflected on your shipping invoice. Items that are on back order will be indicated in your confirmation.

how do you sign up for your newsletter?

Sign up here!

Price Adjustments

If you have ordered merchandise from & we reduced the price of any item of merchandise (of the same color and size) in your order, then we are happy to process a price adjustment for you. Please note that you may only do so within fourteen (14) days of the date on which you placed your order. We offer price adjustments only for merchandise purchased at the full price. Each item that you purchase from is eligible for only one (1) price adjustment. In order to request a price adjustment, please contact us!

Please remember to include your order number & other details regarding the merchandise that you believe to be eligible for a price adjustment.*

how to order your egift card(s)

You can order from your eGift Card from our order page, where you can choose the amount, time of delivery, as well as add a personal message & the recipient’s information. You will also enter your payment information & receive an email confirmation of your order.

Can I redeam my egift card in store?

Yes, your eGift Card is redeemable on our online store & in store at Collections Clothing Boutique!

I Saw an item in your one of your stores but i don't see it online?

Merchandise selection on our website varies from our store.

Is it possible to hold items online?

No unfortunately we are not able to hold item(s).  

I didn't receive an order conformation , what should I do?

If you didn't  receive & email conformation of your order please contact us.

What if I receive a damaged item?

We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at & we will get it taken care of for you! 

What payment methods are accepted?

We accept Visa, Mastercard, Discover, & American Express. Note, cards issued that do not carry one of these logos will not be accepted, therefore we recommend using PayPal as an alternative.

Do you have an option for Gift Wrap or Gift Messages?

Unfortunately, at this time we do not have this as an option, but we are working towards offering this very soon!

Don't see your question (s)?

Contact us!